top of page
law-concept-open-law-book-with-wooden-judges-gavel-table-courtroom-law-enforcement-office-

Complaints

Client Service Commitment

At our firm, we are dedicated to providing you with exceptional service. However, if at any time you feel dissatisfied or have concerns about the service we have provided, please let us know immediately so we can address and resolve the issue promptly.

 

To begin, we recommend contacting the individual handling your case directly to discuss your concerns. We are committed to resolving any issues and will make every effort to do so. If you remain dissatisfied, please contact Mrs. Husniye Sera Bazen by phone at 020 7112 8355, via email at info@evalenlaw.co.uk, or by post at our offices. Upon receipt of your complaint, we will send you a letter acknowledging it, and we may ask you to confirm or clarify the details. Your complaint will then be recorded in our central register, and we will open a dedicated file for it. We aim to start investigating your complaint within 21 days of receiving it.

 

Following our investigation, we will provide you with a formal written response. In some cases, we may invite you to a meeting or call to discuss your concerns if we believe this approach could lead to a swift and amicable resolution.

 

If, after this process, you are still not satisfied, you may write to us again. After reviewing our decision, we will confirm our final position on your complaint and provide an explanation.

​

We are committed to handling your complaint within a reasonable timeframe; however, some complaints may require a more extended period to investigate fully. Rest assured, making a complaint will not affect how we handle your case.

 

If We Cannot Resolve Your Complaint

If we are unable to resolve your complaint to your satisfaction, the Legal Ombudsman may be able to assist. They will review your complaint independently, which will not affect how we manage your case.

​

Before accepting a complaint, the Legal Ombudsman will verify that you have first tried to resolve it with us. If this step has been completed, you must refer your complaint to the Legal Ombudsman within:

​

  • Six months of receiving our final response to your complaint, and

  • No more than one year from the date of the act or omission being complained about, or

  • No more than one year from the date when you should reasonably have known that there was cause for complaint.

 

For further information contact the Legal Ombudsman.

 

Contact details:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman, PO Box 6167, Slough SL1 0EH

 

If You Have Concerns About Our Conduct

 

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

​

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.  

 

​

​

​

​

​

​

​

bottom of page